Optimization model for waiting list management and service continuous improvement E. Vieira B.S. Gonçalves R.M. Lima Publication Conference Name: International Conference on Quality Engineering and Management Year of Publication: 2020 Volume: 2020-September Pagination: 807-819 Vieira, E., Gonçalves, B. S., & Lima, R. M. (2020). Optimization model for waiting list management and service continuous improvement. In International Conference on Quality Engineering and Management (Vol. 2020-September, pp. 807-819). Identifiers ISSN Number: 21843481 Other Numbers: 2-s2.0-85093852924 Locators Alternative titles Google ScholarBibTeXRIS