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Conflict management styles and knowledge management cycle categories

The aim of this study is to analyze the relation between conflict management styles and knowledge management cycle categories. The question it is relevant because it is important to verify if the way organizations and groups manage knowledge is related with the way they manage conflict and relations. The research is based in theories on conflict management (Deutsch (1980), and knowledge management (Nonaka and Takeuchi, 1995). The relation is measured by a quantitative study, using confirmatory factorial analysis, on two already tested scales. We conclude that KM cycle is indeed related with conflict management and in particular, more integrative ones ways of managing conflict are related with a higher level of knowledge management related activities. This finding reinforces the notion that KM is based on dialogue, as put forward by Nonaka's Ba (Nonaka and Konno, 1998). The study is limited because the sample was composed by a small number of individuals; confirmation of the results is needed using a larger sample.

Pedro Soares De Mello

Eduardo Tomé

Publication
Conference Name:
Proceedings of the 21st European Conference on Knowledge Management, ECKM 2020
Year of Publication:
2020
Section:
Proceedings of the European Conference on Knowledge Management, ECKM
Pagination:
510--519
De Mello, P. S., & Tomé, E. (2020). Conflict management styles and knowledge management cycle categories. In Proceedings of the 21st European Conference on Knowledge Management, ECKM 2020 (p. 510--519). Academic Conferences and Publishing International. http://doi.org/10.34190/EKM.20.188
Identifiers
ISBN Number:
9781912764815
Other Numbers:
2-s2.0-85099881480
Locators
DOI:
10.34190/EKM.20.188
Alternative titles