Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study N.F. Melão S.M. Guia Publication Journal: Total Quality Management and Business Excellence Year of Publication: 2015 Volume: 26 Issue: 3-4 Pagination: 312-326 Identifiers Other Numbers: 2-s2.0-84938551026 Alternative titles DOIGoogle ScholarBibTeXRIS Locators