The implementation of the balanced scorecard in a school district: Lessons learned from an action research study M.M. Pereira N.F. Melão Publication Journal: International Journal of Productivity and Performance Management Year of Publication: 2012 Volume: 61 Issue: 8 Pagination: 919-939 Identifiers Other Numbers: 2-s2.0-84868031456 Alternative titles DOIGoogle ScholarBibTeXRIS Locators