CUSTOMER SATISFACTION, PRODUCT AND SERVICE QUALITY IN RETAIL MANAGEMENT: THE CASE OF A FAST FOOD CHAIN Gabriela Pinto Gabriela Pinto Humberto Ribeiro Humberto Ribeiro Sandra Raquel Alves Sandra Raquel Alves Claudia Miranda Veloso Claudia Miranda Veloso Publication Journal: Economic and Social Development Year of Publication: 2018 Pagination: 483--491 Identifiers Other Numbers: WOS:000540720300047 Alternative titles Google ScholarBibTeXRIS Locators