The issue of the expectation Gap Preciosa da Conceição Sampaio Carvalho Humberto Ribeiro Publication Year of Publication: 2010 Carvalho, P. da C. S., & Ribeiro, H. (2010). The issue of the expectation Gap. In . Identifiers Other Numbers: http://hdl.handle.net/10198/2731 Locators Alternative titles Google ScholarBibTeXRIS