ADVANCING THE ACQUAINTANCE OF STUDENTS WITH THE EXTRACTION OF KNOWLEDGE FROM ONLINE CITIZEN REVIEWS TO INFORM THE MANAGEMENT OF PUBLIC SERVICES Marlene Amorim Publication Journal: 12TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (ICERI2019) Year of Publication: 2019 Identifiers Other Numbers: WOS:000530212404109 Alternative titles Google ScholarBibTeXRIS Locators