Empirical Analysis of Call Center Load & Service Level for Shift Planning

Yuval Cohen

Joao Reis

Marlene Amorim

Publication
Secondary Title:
Exploring Service Science
Year of Publication:
2020
Pagination:
79--91
Cohen, Y., Reis, J., & Amorim, M. (2020). Empirical Analysis of Call Center Load & Service Level for Shift Planning. Exploring Service Science. Springer International Publishing. http://doi.org/10.1007/978-3-030-38724-2_6
Identifiers
ISSN Number:
1865-1348
Other Numbers:
67989793
Locators
DOI:
10.1007/978-3-030-38724-2_6
Alternative titles