Three dimensions of service recovery: examining relationship and impact Maneesh Kumar Niraj Kumar Vikas Kumar Marlene Amorim Arijit Bhatt Publication Journal: Supp Chain Mnagmnt Year of Publication: 2016 Volume: 21 Issue: 2 Pagination: 273--286 Identifiers Other Numbers: 24858187 Alternative titles DOIGoogle ScholarBibTeXRIS Locators