Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda Liliana Ávila Marlene Amorim Publication Secondary Title: Lecture Notes in Business Information Processing Year of Publication: 2016 Pagination: 277--286 Ávila, L., & Amorim, M. (2016). Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda. Lecture Notes in Business Information Processing. Springer Nature. http://doi.org/10.1007/978-3-319-32689-4_21 Identifiers Other Numbers: 24858183 Locators DOI: 10.1007/978-3-319-32689-4_21 Alternative titles DOIGoogle ScholarBibTeXRIS