Assessing customer satisfaction and loyalty in the retail sector A.R. Biscaia M.J. Rosa Moura e Sá C.S. Sarrico Publication Journal: International Journal of Quality and Reliability Management Year of Publication: 2017 Volume: 34 Issue: 9 Pagination: 1508-1529 Identifiers Other Numbers: 2-s2.0-85031786095 Alternative titles DOIGoogle ScholarBibTeXRIS Locators