Emotional labor and perceptions of health care quality R Santiago Teresa Carvalho Publication Conference Name: EHMA Annual Conference Managing Turbulence: Technology, Demography and Social Values, Escola Anadaluza de saúde pública Year of Publication: 2001 Santiago, R., & Carvalho, T. (2001). Emotional labor and perceptions of health care quality. In EHMA Annual Conference Managing Turbulence: Technology, Demography and Social Values, Escola Anadaluza de saúde pública. Identifiers Other Numbers: cv-prod-id-2985760 Locators Alternative titles Google ScholarBibTeXRIS