Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges Jo ao Reis Vasco Ribeiro Santos Marlene Amorim Nuno Mel ao Publication Journal: Journal of Reviews on Global Economics Year of Publication: 2019 Volume: 8 Pagination: 1654--1661 Identifiers ISSN: 1929-7092 Other Numbers: 86960037 Alternative titles DOIGoogle ScholarBibTeXRIS Locators