Exploring Opportunities for Artificial Emotional Intelligence in Service Production Systems Marlene Amorim Yuval Cohen João Reis Mário Rodrigues Publication Journal: IFAC-PapersOnLine Year of Publication: 2019 Volume: 52 Issue: 13 Pagination: 1145--1149 Identifiers ISSN: 2405-8963 Other Numbers: 66572226 Alternative titles DOIGoogle ScholarBibTeXRIS Locators