Empirical Analysis of Call Center Load & Service Level for Shift Planning

Y. Cohen

J. Reis

M. Amorim

Publication
Series Title:
Lecture Notes in Business Information Processing
Year of Publication:
2020
Volume:
377 LNBIP
Number of Pages:
79-91
Cohen, Y., Reis, J., & Amorim, M. (2020). Empirical Analysis of Call Center Load & Service Level for Shift Planning. Lecture Notes in Business Information Processing (Vol. 377 LNBIP, pp. 79-91). http://doi.org/10.1007/978-3-030-38724-2_6
Identifiers
ISBN:
18651356 18651348
Other Numbers:
2-s2.0-85080862522
Locators
DOI:
10.1007/978-3-030-38724-2_6
Alternative titles