A typology of customer-to-customer interaction and its implications for excellence in service provision Marlene Amorim Publication Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE Year of Publication: 2017 Volume: 28 Issue: 9-10 Pagination: 1183-1193 Identifiers Other Numbers: WOS:000404902400018 Alternative titles DOIGoogle ScholarBibTeXRIS Locators