The influence of service quality on the positioning of five star hotels—the case of the lisbon area M.J. Carneiro C. Costa Publication Journal: Journal of Quality Assurance in Hospitality and Tourism Year of Publication: 2000 Volume: 1 Issue: 4 Pagination: 1-19 Identifiers Other Numbers: 2-s2.0-77956661014 Alternative titles DOIGoogle ScholarBibTeXRIS Locators