Community satisfaction as a competitiveness factor: validation of QSM scale Elisabeth Brito Publication Conference Name: Symposium on Customer Behaviour and Service Quality: Public, Private, and Social Sectors. 14th European Congress of Work and Organizational Psychology Year of Publication: 2009 Brito, E. (2009). Community satisfaction as a competitiveness factor: validation of QSM scale. In Symposium on Customer Behaviour and Service Quality: Public, Private, and Social Sectors. 14th European Congress of Work and Organizational Psychology. Identifiers Other Numbers: 52005622 Locators Alternative titles Google ScholarBibTeXRIS