THE LOYALTY AND SATISFACTION DETERMINANTS: A FACTOR ANALYSIS APPLIED TO THE SOUTH AND INSULAR PORTUGUESE TRADITIONAL RETAIL Claudia Miranda Veloso Humnerto Ribeiro Ana Paula Monte Sandra Alves Publication Journal: Global and National Business Theories and Practice: Bridging the Past with the Future Year of Publication: 2018 Identifiers Other Numbers: WOS:000520521200101 Alternative titles Google ScholarBibTeXRIS Locators