THE MEDIATING ROLE IN THE CUSTOMER SATISFACTION-LOYALTY RELATIONSHIP ON THE RETAIL INDUSTRY Humberto Ribeiro Claudia Veloso Sandra Alves Paula Monte Publication Journal: Global and National Business Theories and Practice: Bridging the Past with the Future Year of Publication: 2018 Identifiers Other Numbers: WOS:000520521200083 Alternative titles Google ScholarBibTeXRIS Locators