Evaluation of customers satisfaction in hypermarkets: the impact of national culture and SERVQUAL dimensions Cláudia Maria Fileno Miranda Veloso Publication Year of Publication: 2017 Veloso, C. M. F. M. (2017). Evaluation of customers satisfaction in hypermarkets: the impact of national culture and SERVQUAL dimensions. In . Identifiers Other Numbers: 31541399 Locators Alternative titles Google ScholarBibTeXRIS