MEASURING SERVICE QUALITY, BRAND IMAGE, PERCEIVED VALUE, CUSTOMERS' SATISFACTION AND BEHAVIOURAL INTENTIONS IN THE HOTEL INDUSTRY: A STUDY OF THE HOTELS IN THE NORTH OF PORTUGAL Albertina Paula Monteiro Claudia Miranda Veloso Publication Journal: Confronting Contemporary Business Challenges Through Management Innovation Year of Publication: 2013 Pagination: 1568-1582 Identifiers Other Numbers: WOS:000338727100093 Alternative titles Google ScholarBibTeXRIS Locators