The hourglass model: From consumer’s behavior to delivery D. Correia L. Teixeira J.L. Marques Publication Conference Name: 11th Annual International Conference on Industrial Engineering and Operations Management Year of Publication: 2021 Pagination: 1357-1386 Correia, D., Teixeira, L., & Marques, J. L. (2021). The hourglass model: From consumer’s behavior to delivery. In 11th Annual International Conference on Industrial Engineering and Operations Management (pp. 1357-1386). Identifiers ISSN Number: 21698767 Other Numbers: cv-prod-id-2982236 Locators Alternative titles Google ScholarBibTeXRIS