Integrated total quality management: Beyond zero defects theory and towards innovation J.C. de Oliveira Matias D.A. Coelho Publication Journal: Total Quality Management and Business Excellence Year of Publication: 2011 Volume: 22 Issue: 8 Pagination: 891-910 Identifiers Other Numbers: 2-s2.0-80052479891 Alternative titles DOIGoogle ScholarBibTeXRIS Locators