Motivations and benefits of quality management systems in social services: mediation of the implementation process F. Marimon N. Melão R. Bastida Publication Journal: Total Quality Management and Business Excellence Year of Publication: 2021 Volume: 32 Issue: 7-8 Pagination: 693-718 Identifiers Other Numbers: 2-s2.0-85067569705 Alternative titles DOIGoogle ScholarBibTeXRIS Locators