An initial proposal for a web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organizations

D. Magalhães

J. Martins

R. Gonçalves

F. Branco

M. Oliveira

F. Moreira

Publication
Series Title:
Advances in Intelligent Systems and Computing
Year of Publication:
2017
Volume:
571
Number of Pages:
264-273
Magalhães, D., Martins, J., Gonçalves, R., Branco, F., Oliveira, M., & Moreira, F. (2017). An initial proposal for a web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organizations. Advances in Intelligent Systems and Computing (Vol. 571, pp. 264-273). http://doi.org/10.1007/978-3-319-56541-5_27
Identifiers
Other Numbers:
2-s2.0-85018564678
Locators
DOI:
10.1007/978-3-319-56541-5_27
Alternative titles