Using SERVQUAL for assessing patients satisfaction in two regional public hospitals of Portugal Gonçalo Santinha Ana Melo Soraia Carvalho Publication Conference Name: 23rd Annual International Research Society on Public Management (IRSPM) Conference Year of Publication: 2019 Santinha, G., Melo, A., & Carvalho, S. (2019). Using SERVQUAL for assessing patients satisfaction in two regional public hospitals of Portugal. In 23rd Annual International Research Society on Public Management (IRSPM) Conference. Identifiers Other Numbers: cv-prod-id-1809126 Locators Alternative titles Google ScholarBibTeXRIS