Profile picture for user Joao Carlos Gonçalves Dos Reis

Joao Carlos Gonçalves Dos Reis

Universidade Lusófona de Humanidades e Tecnologias
Collaborator
Competitiveness, Innovation and Sustainability – CIS
Ciencia ID ORCID Scopus ResearchGate Email
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Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight

Lecture Notes in Business Information Processing | 2018

Joao Reis

Marlene Amorim

Nuno Melao

Guidelines for Qualitative Case Research in Operations Management: A Banking Service Industry Perspective

2018

João dos Reis

Marlene Amorim

Nuno Melão

Omni-channel service operations: Building technology-based business networks

Proceedings - 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017 | 2017

J. Reis

M. Amorim

N. Melão

Omni-channel Services Failure and Recovery: A Case Study Research

24th European Operations Management Association Conference (EurOMA) | 2017

João dos Reis

Breaking Barriers With Qualitative Multi-Method Research for Engineering Studies: Pros, Cons and Issues

Proelium | 2017

João dos Reis

New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?

Lecture Notes in Business Information Processing | 2017

J. Reis

M. Amorim

N. Melão

Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations

Lecture Notes in Business Information Processing | 2015

J. Reis

M. Amorim

N. Melão

Research opportunities in multi-channel services: a systematic review

2014

Marlene Amorim

Design and control of multichannel services: A case study of a Portuguese bank

Revista Portuguesa E Brasileira de Gestão | 2012

João dos Reis

Serviço multi-canal: uma estratégia para o futuro

Revista Gestão e Desenvolvimento | 2009

João dos Reis

Projects