Service quality in marketing LAC - A suggested tool for evaluation and continuous improvement A. Estima J. Manso C.S. Nunes Publication Journal: Quality - Access to Success Year of Publication: 2017 Volume: 18 Issue: 159 Pagination: 35-38 Identifiers Other Numbers: 2-s2.0-85026627018 Alternative titles Google ScholarBibTeXRIS Locators