THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY Claudia Miranda Veloso Daniel Margaca Magueta Paula Odete Fernandes Humberto Ribeiro Publication Journal: Economic and Social Development Year of Publication: 2017 Identifiers Other Numbers: WOS:000427987300033 Alternative titles Google ScholarBibTeXRIS Locators