Developing Competences for Making Sense of Online Citizen Reviews in Public Services: An Active Learning Experience with Higher Education Students Marlene Amorim Mario Rodrigues Goncalo Santinha Cristina Machado Guimaraes Publication Journal: 9TH INTERNATIONAL CONFERENCE THE FUTURE OF EDUCATION Year of Publication: 2019 Identifiers Other Numbers: WOS:000494943300026 Alternative titles Google ScholarBibTeXRIS Locators