Assisted vs. Self-Checkout in Retail: An Empirical Analysis of the Impact of Operational Process Dimensions on Customer Satisfaction, Recommendation and Reuse Marlene Amorim Publication Journal: Journal of Service Science Research Year of Publication: 2016 Identifiers ISSN: 2093-0720 Other Numbers: cv-prod-id-167801 Alternative titles DOIGoogle ScholarBibTeXRIS Locators