Framework to analyse the influence of quality on customer satisfaction in the mobile telecommunication sector J.C.O. Matias M. Reis S.G. Azevedo Publication Journal: Quality - Access to Success Year of Publication: 2015 Volume: 16 Issue: 145 Pagination: 85-92 Identifiers Other Numbers: 2-s2.0-84932143022 Alternative titles Google ScholarBibTeXRIS Locators