Omni-channel service operations: Building technology-based business networks J. Reis M. Amorim N. Melão Publication Conference Name: Proceedings - 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017 Year of Publication: 2017 Volume: 2017-January Pagination: 96-101 Reis, J., Amorim, M., & Melão, N. (2017). Omni-channel service operations: Building technology-based business networks. In Proceedings - 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017 (Vol. 2017-January, pp. 96-101). {IEEE}. http://doi.org/10.1109/SOLI.2017.8120977 Identifiers ISBN Number: 9781509058471 Other Numbers: 2-s2.0-85046291707 Locators URL: Array DOI: 10.1109/SOLI.2017.8120977 Alternative titles DOIGoogle ScholarBibTeXRIS