Study and analysis of the implementation of the EFQM model at Instituto Superior de Engenharia de Lisboa (ISEL) ( Polytechnic Institute of Lisbon) Ricardo Santos Publication Academic Department: ISEG - Lisbon School of Economics & Management Lisbon University Year of Publication: 2012 Santos, R. (2012). Study and analysis of the implementation of the EFQM model at Instituto Superior de Engenharia de Lisboa (ISEL) ( Polytechnic Institute of Lisbon). ISEG - Lisbon School of Economics & Management Lisbon University. Identifiers Other Numbers: 42628346 Locators Alternative titles Google ScholarBibTeXRIS